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Troubleshooting

The Members Area has been designed to make managing an employee easy and efficient for our all our clients. We are here to help you get the best out of the Members Area and are on hand to solve any issues you may have. Here are some of the most common enquiries we receive:

How do I access the Members Area?

The Members Area is always available through Stafftax.co.uk, by clicking on ‘Members Area’ in the top navigation menu. 

How do I get my log in details?

Within 24 hours after you have subscribed we will send you a ‘Welcome’ email providing your log-in details. 

If you do not receive this email, in the first instance please check your spam filters and junk mail folder. If it is not there please contact us on 020 3137 4407 and we will resend it.

How do I change my password?

Visit the Members Area login page, enter your payroll number and click the ‘Change Password’ button.

I have forgotten my password

Visit the Members Area login page, enter your payroll number and click the ‘Reset Password’ button to set a new password. If you are still having problems contact us on 020 3137 4407 and we will reset it for you.

I cannot view the Employment Guide or access the Legal Helpline

The Members Area uses pop-ups to convey information and aid navigation. To make full use of all the features users must make sure that pop-ups are enabled whilst using the Members Area. 

Where can I download the Stafftax Contract of Employment?

You can find our specimen contracts with guidance notes in the Legal Helpline section. After logging in click on the ‘Legal Helpline’ button on your client homepage. Ensure your pop-ups are enabled to gain access.  

Where is the Employment Health Check?

This can be found in ‘my details’ section after you have logged in.

Where do I set up a log-in for my employee to download their own payslips?

You can do this in the ‘my employee’ section after you have logged in.

Where does my employee access and log-in to the Employee Portal?

Employees can access their log in page by visiting "Employees" under "Members Area" on the top navigation of the Stafftax website. 

I am still having problems, who can I contact?

If you are still having problems using the Members Area please contact us on 020 3137 4407 and one of our friendly advisors will assist you.

Log in to the Members Area . . .

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