I have a question about the National Insurance changes

We’ve pulled together all the relevant information regarding the upcoming National Insurance changes and how they affect domestic staff and employers on our latest blog. If you have any questions, please feel free to contact one of the team.

I have a question about contract changes

If your employees terms and conditions of employment have changed and they have agreed to the changes, we recommend that you get these changes in writing to prevent any potential disputes in the future. You do not need to issue a whole new contract and can instead issue a contract addendum. If you would like a template for the contract addendum, or need assistance drafting this, please contact our HR department: stafftax@wardwilliamshr.co.uk. If there have been changes to pay, please ensure you have updated these details in the members area.

I have a question about a payslip amends

Contact our Payroll team by email on info@stafftax.co.uk or by calling 020 31376 4407. They will be able to correct or amend the payslips for you.

I have a question about pensions

Our Workplace Pensions page has a lot of great information and answers to the most frequently asked questions. If your question isn’t answered, then please feel free to contact our Auto Enrolment team at support@enableautoenrol.co.uk or by phoning 020 3137 4573.

I have a question about a letter from HMRC

If the letter relates to an underpayment or penalty, please send a copy of the following documents to yourhmrcpayments@nannytax.co.uk so that our team may investigate further. Your email should include: Your payroll ID, A copy of each page of the letter received from HMRC, Confirmation of the amounts, method and dates these payments were made and proof of payment to HMRC. Once we have looked into the query with HMRC we will update you accordingly.

I have a question about a new subscription or renewal

Contact our Subscriptions team by email on subscriptions@stafftax.co.uk or by calling 020 3137 4407. They’ll be able to renew your existing subscription, answer any question relating to a new subscription or set up your new employee payroll subscription.

I have another question

If your question isn’t answered, then please feel free to contact us via phone or email.