Customer Success Story: Lucie

Managing the intricacies of household payroll can be complex, requiring careful handling of employee details, salary requirements, and compliance with HM Revenue & Customs.

We spoke with Lucie, a Personal Assistant to a Stafftax customer about their experience employing household staff. With 14 members of staff employed to work in the household, for Lucie’s employer, simplifying their household payroll, and ensuring seamless and efficient payroll was essential.

Here’s how Stafftax provided the solution.

Lucie’s employer needed a payroll system that was simple and effective, allowing them to keep all employee details in one place. They wanted a hassle-free way to manage salaries while ensuring compliance with UK tax and payroll regulations. With multiple employees to manage, efficiency was a priority.

“We needed a system that would be simple and effective to use, to enable us to keep all of our employees’ details in one place and Stafftax offered this service.”

Stafftax offered an intuitive client portal that simplified the payroll process. With easy-to-use features, Lucie could effortlessly enter employee details and manage salary requirements in one secure location. This streamlined approach removed much of the administrative burden associated with household payroll.

“We value the ease of use of the client portal, simplifying what can be a complicated process when entering staff details along with salary requirements.”

Since choosing Stafftax, Lucie and Lucie’s employer have experienced a smooth and stress-free payroll process. They particularly appreciate the efficiency and user-friendliness of the client portal, which has made managing payroll significantly easier.

Additionally, the exceptional customer service provided by Stafftax has been a standout feature. Two dedicated team members, Victoria and Samantha, have consistently delivered outstanding support, responding promptly to any queries and resolving issues with professionalism and expertise. Their helpful and knowledgeable approach has made a lasting positive impression.

“We are happy with our experience of Stafftax, especially worth mentioning two members of Staff, Samantha and Victoria, who have both been exceptional when it comes to response times and dealing with any issues that may arise, they are both professional, helpful and knowledgeable and are a pleasure to deal with.”

By partnering with Staffax, Lucie and Lucie’s employer have gained a reliable, efficient, and user-friendly payroll solution. The combination of an intuitive portal and outstanding customer service has made payroll management easier than ever, reinforcing their confidence in Stafftax as a trusted provider.

Lucie’s employer has now been a Stafftax customer for over 16 years.

Interested in simplifying your household payroll? Contact our dedicated team today to find out how we can help or discover our Payroll & HR service,