Hello! I’m Ella, a seasoned superyacht nanny with extensive experience in both temporary and travel nanny roles.

With nearly a decade’s worth of experience in freelance child care (mostly onboard), I have also spent time working in fully staffed households around the world. My personal experience, and that of other professionals in the sector, confirms that strong and clear communication with the household team is vital to ensure a seamless and harmonious environment, and one which operates to the highest of standards.

Follow my top tips below to nail the art of communicating with household staff:

Clear Communication

Firstly, clear communication is essential across all aspects of the role – from discussing tasks, expectations and everything in between. Always remove any ambiguity from what you are saying, especially in those circumstances when the first language of the team you are working with is not English. By doing this, the potential for misunderstandings is mitigated, and a smoother workflow is achieved.

Professionalism

This next point is non-negotiable. At all times, and in all that you do (even during time off), behaving professionally is paramount. This includes, but is not restricted to, respecting boundaries, adhering to confidentiality protocols, and refraining from gossip and hearsay.

Confidentiality

Next, comes confidentiality. The calibre of clientele you find yourself working with will expect your discretion 24/7. Everything you see or hear needs to be kept private and, in most situations, you will be asked to sign an NDA. Share information only on a need-to-know basis, but always read the room to ensure the appropriate level of communication. For example, it is part of your role, and it makes sense to let the chef know if the family would like their meal time changed, but there is no need to divulge other elements of their conversation that were overheard.

Discretion

Avoid being too loud, making a commotion or participating in private conversations. If you do need to talk with staff about more personal matters, make sure these conversations are not in public spaces and share the information in a discrete tone.

Relationships with Other Staff

With each fully staffed household comes a hierarchy and this needs to be respected. Everyone in the team expects to be treated with the respect and kindness that you yourself would wish to be afforded. Demonstrate a team player, irrespective of position and remember that your demeanor and efforts (good and not so good) will be noticed. By treating everyone with consideration you are showcasing your beautiful true colours, your professionalism and potential to be considered for additional opportunities.

I have also found it beneficial to subtlety share my passion for taking on temporary roles as this instantly puts to rest any concerns that members of the household, or permanent nannies, may have that I am trying to wiggle my way into a full-time position.

Active Listening

Active listening is a skill that is well worth cultivating. The ability to take onboard instructions, feedback, and concerns is a fantastic tool for understanding client preferences, resolving issues, and building a rapport. Furthermore, it showcases that you have respect, empathy and are committed to fully meeting the needs of the household. If you are not sure of what active listening is, there is a host of helpful explanations, information and exercises online.

Fostering Respect

My final recommendation is all about fostering mutual respect within the household. Recognise the professionalism and contributions made across all aspects of the household’s operations. The smooth running of a UHNW household requires everyone in the team to play their part, and so a collaborative and a supportive approach to teamwork always works well. It’s also always handy to remember that there is no I in team.

I cannot overstate how important effective communication is for maintaining harmony and efficiency in a fully staffed residence. Putting clarity, professionalism, and respect at the top of your agenda will pay dividends in the form of positive relationships and a harmonious living environment for all. It’s also always worth remembering that every interaction provides an opportunity to demonstrate your integrity and professionalism. And the chance to enhance your reputation within the industry.

For more information on Ella and her superyacht nanny services, connect with her at www.superyachtnanny.co or email ella@superyachtnanny.co